Refund Policy | Story321.org

Thank you for choosing Story321.org! We are committed to providing you with high-quality AI story creation tools and an excellent user experience. If you are not completely satisfied with the services or tools you purchased, here are the details of our refund policy.

Refund Application Conditions

We understand that user needs may change, therefore Story321.org provides the following refund support:

1. Satisfaction Guarantee: If you are not completely satisfied with our services, you can apply for a refund within 3 days after purchase. We will review your application based on specific circumstances and provide appropriate refunds to eligible users.

2. Technical Issues: If you are unable to use our tools or services due to technical problems, please contact our technical support team first, and we will do our best to resolve the issue. If the problem cannot be resolved within a reasonable time, you may apply for a full refund.

3. Duplicate Payments: If system errors result in duplicate payments, please provide relevant supporting documentation, and we will refund the excess payment.

Refund Process

1. Submit Refund Request: Please send your refund request to support@story321.org with "Refund Request" in the subject line. The email should include your purchase receipt, order number, and reason for refund.

2. Review and Feedback: We will review your refund request within 5-7 business days and notify you of the review results via email.

3. Refund Processing: Once the refund request is approved, the refund amount will be returned to your payment account through the original payment method. Please note that the time for the refund to reach your account may vary depending on the payment method.

Important Notes

• Refund requests must be submitted within 3 days of purchase; requests beyond this time limit will not be accepted.
• Refunds are only available for unused portions or services that cannot be used due to technical issues; used or completed services are not eligible for refunds.
• Story321.org is not responsible for issues caused by user error; please carefully verify order information before payment.

Contact Us

If you have any questions or need further assistance, please feel free to contact our customer support team. We are dedicated to helping you and ensuring your experience is pleasant and worry-free.

Company: Beijing Fengyuan Technology Co., Ltd.

Contact Email: support@story321.org